Privacy Policy
This policy explains how ADKART MEDIA PRIVATE LIMITED ("we") collects, uses and protects personal data through D2CDash (the "Service"). It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.
1. Data we collect
- Account data: your name, email address, phone number, business name and login credentials (passwords are stored hashed).
- Connected-platform data: data you authorise us to fetch from ad accounts, stores and shipping partners — for example ad spend and performance, order details, and shipment status.
- Your customers' data: connected orders may contain your customers' names, phone numbers and addresses. We process this only on your behalf and on your instructions, to provide the Service to you.
- Usage data: log and device information needed to operate and secure the Service.
2. How we use data
- To provide, maintain and improve the Service and compute your reports.
- To perform actions you request on connected platforms (for example syncing audience lists, which are sent to ad platforms in hashed form).
- To communicate with you about your account, billing and service updates.
- To prevent fraud, secure the Service and meet legal obligations.
We do not sell personal data, and we do not use your data or your customers' data to serve advertising for anyone else.
3. Sharing
We share data only with service providers that help us run the Service (such as cloud hosting and payment processors), under confidentiality obligations; with third-party platforms when you instruct us to; and with authorities where required by law.
4. Storage and security
Data is stored with reputable cloud infrastructure providers, encrypted in transit, with access restricted per account and enforced on the server for every request. No system is completely secure, but we follow reasonable security practices.
5. Retention
We keep data while your account is active. After closure we delete or anonymise it within 30 days, except where the law requires us to keep it longer.
6. Your rights
You may access, correct or delete your personal data, withdraw consent, or nominate another person to exercise your rights, by writing to our Grievance Officer. Some requests may limit our ability to provide the Service.
7. Cookies
We use only cookies and local storage needed to keep you signed in and remember your preferences. We do not use third-party advertising cookies on the app.
8. Grievance Officer
Grievance Officer, ADKART MEDIA PRIVATE LIMITED
SCO 39, Sector 17, Jagadhri, Yamunanagar, Haryana 135003, India
We acknowledge grievances within 48 hours and resolve them within 15 days.
9. Changes
We may update this policy and will post the new version here with a revised date. Material changes will be notified to account holders.